The Veterans’ Guide to Later Life in Scotland – out now

As we near UK Armed Forces Day (30 June) Age Scotland has launched a free advice guide for older veterans.

The Veterans’ Guide to Later Life in Scotland offers veterans a route map to embracing opportunities and overcoming challenges that later life can bring.  It’s available to download, and postal copies can be requested from the Age Scotland Helpline 0800 12 44 222 or by emailing publications@agescotland.org.uk.  Here’s a flavour of what it offers older veterans, their families and professionals working with and for them.

Being treated fairly

Did you know that each council and health board in Scotland has signed a promise to every veteran?  Known as the Armed Forces Covenant this says you “should face no disadvantage compared to other citizens” and that “special consideration is appropriate in some cases, especially for those who have given most such as the injured and bereaved.”

Keeping well

Did you know that veterans are entitled to priority NHS treatment for health problems caused or made worse by military service? That means they should be seen more quickly than someone on the same waiting list who has the same level of clinical need.  There are NHS Veterans Champions you can speak to if you feel this hasn’t happened.

Care

When someone needs to move to a care home their social work department can carry out a financial assessment to see how much financial help they qualify for.  Did you know that if they are a veteran receiving War Pensions and Armed Forces Compensation Scheme payments, these payments won’t be counted as income in the financial assessment?  This means they may be eligible for more funding.

Housing

Did you know that specialist housing for veterans is provided by a number of charitable organisations in Scotland – from single rooms to adapted family homes?  The guide includes a list of providers you can apply for housing with.

Money matters

The guide introduces the main benefits relevant to older veterans.  Benefits rules are complex and the guide will not give you all the answers.  It will however help you to ask the right questions, which you can then put to the Age Scotland Helpline 0800 12 44 222.  In the first half of 2018, the helpline identified around £25,000 of unclaimed benefits for our veteran callers and their dependents.

Out and about

Did you know that veterans and their families can get discounts for many goods and services through the Defence Discount Service, the official MOD discount service for the UK’s armed forces and veterans?

Download the guide here or get a copy posted out for free by calling the Age Scotland Helpline 0800 12 44 222 or by emailing publications@agescotland.org.uk.

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Top tips for enjoying a heatwave safely

Scotland isn’t known for its hot summer months so when we do get some sunshine, we all want to make the most of it. It’s important to remember though that when the temperature goes up it can present health risks – especially for older people.


As we age, our body becomes less efficient at regulating our temperature, and this can be exacerbated by some types of medication. Some individuals are at greater risk, for example people living with dementia, heart problems (because the heart must work harder to pump extra blood to help cool your body down) or reduced mobility (which could make some tasks such as opening and closing windows or getting a drink of water more difficult).

By taking a few sensible precautions ourselves, and checking in with the older people you know, we can make sure everyone is able to make the best of the warmer weather.

Top tips for staying cool in a heatwave

  1. Stay cool inside during the hottest time of the day from late morning to mid-afternoon. If you do go out use sunscreen of factor 15 or above, wear a hat and stay in the shade if you can. Keep your house cool by keeping curtains and blinds closed in rooms that catch the sun.
  2. Limit strenuous activities like housework and gardening – most chores will keep until its cooler.
  3. Drink lots of fluid, whether you are at home or out and about. Limit caffeine and avoid alcohol as they increase the risk of dehydration.
  4. Watch what you eat:
  • Try to have more cold foods such as salads and fruits as they contain a lot of water
  • Keep chilled food cold, bacteria grow quickly in warm weather
  • Keep hot food hot, particularly make sure barbequed food is cooked right through
  1. Dress for the sun, light-coloured, loose cotton clothing can help you stay cool in the heat. Let your feet breathe too, wear comfortable sandals which support your feet
  2. Cool off with cold water, a cool bath, shower or splash of water on your face can help you cool down. .
  3. Check for weather forecasts and temperature warnings on TV, radio and online at www.metoffice.gov.uk  

Helping each other in the heat

We would also encourage everyone to check in on older neighbours, friends and family to check that they are doing ok and ask if they need anything. Doing a quick run to the shops to pick up some sunscreen or helping to open/close a window to let some fresh air in can make the world of difference to someone’s comfort and wellbeing.


For more tips download our sisters charity Age UK’s publication on ‘Keeping Cool in a heatwave‘ or call the Age Scotland helpling for free on 0800 12 44 222. 

Free call blocking device to protect older people against scammers

This month (June) is Scams Awareness Month – a yearly campaign led by Citizen’s Advice Bureau to educate people about the current scams including tips on how to spot fraud. CAB’s latest study shows that half of all Scots who are targeted by scams are over the age of 65 and of those affected, 61% were scammed via their landline.

Laura Jamieson from Trading Standards Scotland highlights new free call blocking device available to Scots aged 50 years and older that can help them limit nuisance calls.

Trading Standards Scotland (TSS) obtained funding from the Scottish Government for the provision of call blocking devices, which are allocated to older and vulnerable people in Scotland.

Nuisance calls, and more specifically scam calls, can greatly increase the risk of financial harm. Scam calls, offering lucrative returns on investments including fine wine and precious jewels, are designed to dupe consumers into parting with large sums of cash. Call blocking technology can prevent these getting through in the first place.

In addition, doorstep criminals are beginning to move into cold calling potential victims prior to turning up on their doorstep. Call blocking technology can help prevent the initial call getting through in the first place, preventing a later visit at the door where in some cases, victims have lost thousands of pounds.  This all helps to reduce fear of crime and the fear that someone is watching their home, which can be compounded if a cold call is indeed followed up with a visit.

With all of the above in mind, the technology can also reduce the need for affected individuals to move into residential care. Pressure to do so can stem from family members simply being too worried that the individual is no longer able to look after themselves, either as a result of being scammed or as they have experienced too many accidents.

The findings from the TSS call blocking project, which concluded in August 2015 demonstrated that on average older and vulnerable people in Scotland receive 60 nuisance and scam calls per month. This is around 58% of all the calls they receive. During the course of the study, 95% of the nuisance calls were blocked using the device, which is easy to install.

The call blocking device undeniably has a benefit to the well-being of vulnerable residents and their carers. People involved in the study, their families and their professional carers reported the benefits of having the device included:

  • people are able to live independently for longer;
  • the risk of financial harm was significantly reduced;
  • the risk of trips, falls and distraction accidents were reduced;
  • anxiety and stress was minimised for the study participants as well as their families and carers;
  • those living alone felt safer and more in control.

If you or someone you know would benefit from having a call blocker installed, contact Laura Jamieson on laura@cosla.gov.uk

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Being aware of Scams

June 2018 is Scams Awareness Month – an annual opportunity to raise awareness of and tackle these cruel crimes. We hear from Emily Liddle, Campaigns Officer at Citizens Advice Scotland about what to look out for.


Spam emails, cold callers and suspicious activity alerts from your bank; unfortunately, scams and fraud seem to have become a part of our daily lives.

We want to reduce the risk and impact of scams by raising awareness and encouraging people to take action – recognising, reporting and talking about the issues.

Although anyone can be victim to a scam, there are certain groups in society that are more frequently targeted by scammers. Whether this is a young person being targeted via a social media pop-up tying them into a subscription trap or an older person who receives an unexpected visit on their doorstep from a trusted provider without credentials.

Scams aren’t just a minor inconvenience to people. Aside from financial loss, they can cause distress, misery and even if a scam has been avoided, it can lead to widespread loss of confidence.

Reporting a Crime

Underreporting and stigma continue to be barriers in scams and fraud. There are so many types of scams, with new scam tactics consistently emerging and tricking consumers; as well as scams that we don’t know about which makes it very difficult to help, prevent and support those who have fallen victim.

Whilst scammers are becoming increasingly more sophisticated, groups of people continue to believe they would never fall victim, feeling they could easily spot a scam, or know how to act. It is this sense of confidence that scammers target and makes people vulnerable.

 

What should you look out for?

  • Beware of offers that use persuasive language to sell you a ‘once in a lifetime’ deal.
  • Be cautious providing bank details and personal information over the phone, especially if the caller has called to speak to you from an unknown number.
  • Always ask cold callers on your doorstep to provide credentials, don’t be afraid to check ID thoroughly. Never be afraid to say ‘no thank you’ and close the door.
  • Be wary of emails asking you to provide personal information or to login to an online site.
  • Look out for deals you click online that take you to separate website, is this site secure? Look for a small padlock symbol next to the address bar – this indicates the site is secure.

What should you do if you have been a scams target?

If you think you have been a victim of a scam or suspected scam, don’t be embarrassed. A scam could happen to anyone.

  • Get advice: from your local Citizens Advice Bureau or call Citizens Advice Consumer Service on 03454 04 05 06 who can pass details on to Trading Standards.
  • Report: always report scams or suspected scams to Police Scotland on 101
  • Tell: friends, neighbours and relatives of any scams you become aware of
  • Go online: for advice on spotting, reporting and protecting yourself against scams: visit citizensadvice.org.uk/scotland/sam2018/

• • 75 is the average age of reported scams victims• Those over-70 have the highest reported detriment from a number of different types of scams • A third of all victims (1)

Scams Awareness Month is a campaign run by Citizens Advice Scotland in partnership with a number of partner consumer organisations such as Trading Standards Scotland, Citizens Advice, Advertising Standards Agency and Government.

Let’s focus on older veterans’ mental health

To mark mental health awareness week The Age Scotland Veterans’ Project highlights the mental health needs of older veterans.


First, a myth to bust.  It’s not common for military veterans to have combat-related Post Traumatic Stress Disorder.  Yes, it happens, and can be debilitating for those living with it.  Yet according to Scotland’s Veterans’ Commissioner ‘the vast majority of those leaving the military do so without severe mental health problems and cope well with the transition to civilian life.’

 

So, no need for concern?  Wrong.  There are almost a quarter of a million veterans in Scotland who have their share of mental health problems common in the wider population, including depression, general anxiety or stress related disorders.  Almost half of those veterans are aged 75 or older, and so are at more risk of experiencing loneliness and isolation as a result of the big life changes ageing can bring.

While mental health awareness is increasing in the military, older veterans will have left service at a time when understanding and support was much more limited.  The Veterans’ Commissioner has also highlighted how the ‘military is historically associated with a culture of heavy drinking’ and that, while much has been done within the military to shift behaviours, ‘alcohol misuse is still significantly higher than amongst the general population.’  And then there is the pride, stoicism and self-reliance instilled by military life: qualities that are advantageous while in service, but potentially disadvantageous when it comes to admitting vulnerability and seeking help in civilian life.

The good news is that there is a wide range of help and support to enable older veterans enjoy the best possible mental health and wellbeing, including Combat Stress and Veterans First Point.  Comradeship, the strong bonds forged in military service, can also support mental wellbeing among veterans.  Many of our partners in Unforgotten Forces make huge contributions to enabling isolated older veterans to enjoy comradeship, including Legion Scotland, Luminate, Poppyscotland, Music in Hospitals & Care, Erskine and Fares4Free.

Older veterans who have mental health problems arising from, or made worse by, their service, may be eligible for compensation from the Ministry of Defence.  Under the War Pension scheme, which applies to conditions related to service before 2005, there is no time limit for claims.  For such conditions veterans are also entitled to priority healthcare, meaning that they should be prioritised over to other patients with the same level of clinical need.  The Armed Services Advice Project can give advice where that may not have been the case.

Pre-order your free copy of The Veterans’ Guide to Later Life in Scotland call 0800 12 44 222 or email publications@agescotland.org.uk.

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Running for Kate: Annie’s tribute to her late grandmother

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Meet Annie Armstrong from Edinburgh – one of Age Scotland’s wonderful long-standing supporters.

Annie’s grandmother Kate was her biggest inspiration. Kate actively encouraged all of her granddaughters to live life to the full and loved hearing from Annie and her sister about their latest adventures, particularly Annie’s time living in New York.

When Kate sadly passed away in August, aged 92, Annie knew she wanted to do something special in her memory and decided to take on the Edinburgh half marathon to raise awareness and funds for Age Scotland.

Speaking of her decision, Annie said: “My grandmother was a social butterfly and an enabler of fun in her granddaughter’s lives. As a close family, we have always been there for each other. But this isn’t the case for every elderly member of society – and that’s why I want to run the Edinburgh Half raising money for Age Scotland.”

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Annie has always been an advocate of Age Scotland’s work and has a particular interest in our Helpline and Community Connecting programme. Our helpline provides information, friendship and advice to older people, their families and carers. This could be anything from help with a practical problem to having a friendly chat with someone who needs to hear a friendly voice. Our Community Connecting team work to ensure older people can access information about what organisations are available locally and assist them in accessing these services. This is a vital part of Age Scotland’s work as feeling integrated in the local community can alleviate feelings of loneliness and isolation.

Annie says “I’ve always supported Age Scotland and I think the work that the charity does is unparalleled in communities.  I am delighted to be taking on this challenge for such a worthwhile cause.”

Annie says her grandmother Kate still inspires her and shapes how she lives her life today. This year she has been on a trip to France for ski-ing and music festivals, lived and worked in New York (and enjoyed training with stunning Manhattan views!) and has now signed up to take part in the Norway Midnight Sun half marathon in June.

Annie New York

Annie has now moved to London but has always wanted take on a half marathon in her home town. The route of the Edinburgh Half Marathon has stunning city and costal views and has been voted one of the fastest routes in the UK by Runners world. Annie told us:

‘Being an Edinburgh native, I’ve always wanted to run a half marathon in the city. The fact that the course is primarily downhill and flat is also an attraction! Training has been impacted slightly by a move down south and a new job, but I’m enjoying running and can’t wait for the race’

We are delighted to have Annie’s support and so inspired by the enthusiasm she has for our work with older people in Scotland. We wish her all the best for her remaining training and fundraising and thank her for choosing to run for Age Scotland in memory of her lovely grandmother Kate.


You can support Annie in her efforts by visiting her Just Giving page.

If you’d like to find out more about taking on a challenge event for Age Scotland contact Stacey in our fundraising team on stacey.kitzinger@agescotland.org.uk or 0333 323 2400.

Haud the bus!

Age Scotland’s Policy Engagement and Campaigns Officer, Simon Ritchie, is working with Transport Scotland to gather the views of older people on all things transport. This research is taking place via a series of Age Scotland Network Meetings right across Scotland in two phases – Spring and Autumn 2018.  Transport Scotland is reviewing the National Transport Strategy, first published in 2006, to ensure it meets the needs of society now and for the next twenty years.  

18342285_1440445112689121_8800983467175109032_nOn Saturday 24th March I travelled across the country to Helensburgh on the Eastern shore of the sparkling Gare Loch. I was on my way to a meeting of Grey Matters, a local Age Scotland Member group for older people which works to connect them with their community and ensure they have an enjoyable and fulfilling life. I was joined by my Community Development Team colleague, Charlie Murphy, as well as Daniel Lafferty and Jonathan Inglis from Transport Scotland.  They wanted to hear from the group members about their experiences and perspectives on public transport – feedback which will directly shape the revised National Transport Strategy for the next twenty years.

Scotland’s original National Transport Strategy was published in 2006. It had five main objectives:

  1. To promote economic growth
  2. To promise social inclusion
  3. To protect the environment and improve health
  4. Make journeys safer
  5. Improve integration in timetables and ticketing.

These objectives were to lead to three strategic outcomes: 1) improved journey times and connections, 2) reduced emissions and 3) improved quality, accessibility and affordability of public transport.

While its objectives remain every bit as relevant today as they were in 2006, it’s fair to say the world has changed considerably in twelve years, not least in terms of technology, and Scottish Ministers have decided that the time to shape a new National Transport Strategy is now.

Since 2016, Transport Scotland have been working with stakeholders to produce a loose framework for a revised NTS, or “NTS2” as it is referred to. 2018 will be the year that flesh is put onto the bones and that’s where our Age Scotland Network Meetings come in – we will be facilitating these presentations and collecting feedback from 18 Network Meetings right across Scotland this Spring and Autumn.

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Helensburgh was the first of these meetings. Daniel and Jonny kicked the meeting off with a presentation in which they gave an overview of Scotland’s transport system over the past 60 years. This helped to contextualise our current transport system and also showed how rapidly things can change.

Up next were questions for discussion. Group members were asked to share and discuss their views on questions such as “Why do we think transport is a vital issue for older people?” and “what do older people need from our transport system over the next 20 years? 

There was no shortage of constructive opinions and suggestions from the floor. Matters which were discussed included stop-skipping on our railways, limited evening bus service provision, dangerous accelerating and braking on buses, connections to hospitals and disabled access on trains and buses.

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Age Scotland is grateful to Transport Scotland for working with us to ensure that the voices of older people are listened to in shaping NTS2. We are also grateful to our Member Groups for allowing us the time in their meetings to discuss NTS2. Our first Meeting on 24th of March was a resounding success and we hope for a great turnout and engagement at forthcoming meetings around the country.

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Working with Transport Scotland and most importantly of all, the older people in our Member Groups, we at Age Scotland are looking forward to playing our part in Scotland’s National Transport Strategy is the best it possibly can be for people of all ages – including older people who deserve an enjoyable, mobile and well-connected later life.


For more information please contact Simon Ritchie – Policy Engagement & Campaigns Officer at Age Scotland on 0131 668 8047 or email communications@agescotland.org.uk