Consultation – what’s the point?

Age Scotland’s Policy Engagement and Campaigns Officer, Simon Ritchie, spent 2018 consulting older people in Scotland on transport. He reports here on his findings.

“Is this actually going to change anything?”

As I toured Scotland asking older people for their views on transport, this question came up a lot. My task was to work with Transport Scotland, the transport arm of the Scottish Government, to make sure that older peoples’ interests were accounted for in the new National Transport Strategy (NTS).

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Simon Ritchie – Age Scotland’s Policy Engagement and Campaigns Officer

People had taken part in consultations before, they said, and it never seemed to change anything. However, as the consultation process went on, and after some reflection, I know the answer: yes, this will change things for the better. Let me explain.

Scotland’s population is ageing. The number of people aged 75+ is set to double in the next two decades. That’s great news – people are living longer, healthier lives – but as the demographics of our society changes, so too must our infrastructure if it is to remain fit for purpose. If the transport system doesn’t work for older people, it doesn’t work. Full stop.

So what works, and what needs to change?

Through a series of twenty transport workshops in every corner of Scotland, I and the civil servants I brought with me learned a great deal. Some findings were not surprising:

  • 2/3 of older people say they use public buses frequently
  • Reliance on cars is more prevalent in rural areas
  • The top three reasons for travelling are shopping, socialising and attending medical appointments.

Amongst the more striking findings were that

  • 1/3 of older people use public transport to commute to voluntary work – offering their valuable time, skills and experience to society.
  • 1/3 of older people say they’ve experienced difficulty getting to a medical appointment because of transport problems.
  • 1/2 say they’d use public transport more if services ran more frequently, and 1/2 of those living in rural areas say they’d take the bus if services ran later in the evening. Indeed, several older people who cannot drive said they felt under curfew in the evenings due to having no transport.

We now have a much better idea of what older people think about transport, and what they think should change. So how will this information and insight be used?

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Firstly – all our findings have been passed on to Transport Scotland in full. Already, many of the policy proposals we have put forward have been adopted into the draft NTS. From late 2019, the NTS will be the document that all levels of government should refer to whenever they make a transport-related decision. Age Scotland will hold them to it.

Secondly – we are using our findings to shape our position on the Scottish Government’s new Transport Bill, which gives Councils more power to improve local bus services. So there is a broader use for this information.

And finally – consultation matters because older people’s involvement in policy development keeps government on its toes and older people’s interests on the agenda.

A huge ‘thank you’ to all who took part in the 2018 Age Scotland transport workshops around the country. It’s been worthwhile and we know that the Scottish Government is listening and acting. If Age Scotland is a vehicle for change, it’s older people who are in the driving seat.


For more information please visit the Age Scotland website or contact Simon Ritchie – Policy Engagement & Campaigns Officer at Age Scotland – at simon.ritchie@agescotland.org.uk or on 0131 668 8047

A New Future for Social Security – Age Scotland submission

Age Scotland has put forward an wide-ranging submission to the Scottish Government’s consultation on the future for social security in Scotland.

The charity endorses the basic principle that social security should be seen as an investment in the people of Scotland and in strengthening our social fabric.  We propose models which should exhibit trust in people and respect for their dignity.

We advocate an end to rules which are probably discriminatory based on age – such as the lack of a mobility component for attendance allowance, unlike other disability benefits – and we support the principle that universal winter fuel payments are the most effective means of reaching those most in need of support.

The submission is extensive, comprising some 56 pages, although the consultation paper was over 140 pages long and posed over 170 questions.  It is the most detailed policy submission which the charity or its predecessors have ever compiled.

The submission gives the charity’s perspective on a wide range of specific benefits affecting older people which are being devolved (including disability and carer’s benefits, funeral payments, and winter fuel payments).

It also deals with a series of administrative matters on how eligibility should be worked out, how benefits should be paid, and the overarching principles and intended outcomes which should be a focus for the new system.

Another important aspect is ensuring that the new devolved system works well with the other benefits which will remain reserved to the UK Parliament and Government, and administered by the DWP, JobCentres and the Pension Service.  Clearly it is important for there to be no disruption to payments on which vulnerable people depend, either as the responsibility is transferred or as changes the Scottish Government intends to make are implemented.

The response was informed by the views and experiences of older people themselves, which we gathered at eight distinct consultation events around the country, and also the expertise of our policy staff and helpline advisors, who regularly support older people with benefits concerns and queries.  We aim to use this invaluable information in our further discussions with Government Ministers and officials as the policies take shape and legislation is prepared to give effect to them.

Download our submission


Please feel free to share any views you have by emailing policycomms@agescotland.org.uk

Scottish Government consultation about new benefit powers

The Scottish Government is consulting about how best to use its new benefit powers, the consultation is open until 28th October 2016. You can find full information here.

The new benefit powers most likely to affect older people relate to

  • Disability related benefits including Personal Independence Payment, Disability Living Allowance and Attendance Allowance
  • Cold Weather Payments
  • Winter Fuel Payments
  • Funeral Payments

The Scottish Government is interested in your opinions on a wide range of issues including:

  • Are there any particular words or phrases that should not be used when delivering social security in Scotland?
  • Should social security in Scotland make some provision for face to face contact?
  • What are your views on what is right and wrong with current disability benefits?
  • Are there changes that could be made to disability benefits that would significantly improve equality?
  • What do you think should be paid for by a Funeral Payment?

How to get involved

1. You can respond to the full consultation on the Scottish Government’s website here

2. Alternatively we have summarised the questions most likely to affect older people which you can respond to these here. Your comments will inform Age Scotland’s response to the Scottish Government.

3. We are also running a series of consultation events in partnership with Age Scotland member groups across Scotland – see details below.

  • Orkney – Age Concern Orkney, Kirkwall – Monday 3rd October (Exact time TBC)
  • Bellshill – Orbiston Neighbourhood Centre – Tuesday 4th October 10:00am – 12:15pm
  • New Cumnock – Lochside House Hotel – Tuesday 4th October 1pm – 3pm
  • Inverness – Merkinch Community Centre – Thursday 6th October 2pm – 3pm (EVENT FULL)
  • Glasgow – The Senior Centre, Castlemilk – Thursday 6th Octoiber 10:30am – 12:30pm (EVENT FULL)
  • Elgin – Elgin Youth Cafe – Friday 7th October 10am – 2pm
  • Grangemouth – Venue TBC – Thursday 13th October – 11:00am – 1:30pm
  • Edinburgh – Pilmeny Resource Centre – Thursday 20th October 1:30pm – 3:30pm (EVENT FULL)
  • Dundee – Full details TBC

If you would like to attend an event, please contact Helen Simpson at helen.simpson@agescotland.org.uk or call 0333 32 32 400.

Remember, if you are unable to attend these events, you can still submit direct to the Scottish Government or through our online consultation. We can also mail out a response form to those people who do not have internet access.