Top tips for enjoying a heatwave safely

Scotland isn’t known for its hot summer months so when we do get some sunshine, we all want to make the most of it. It’s important to remember though that when the temperature goes up it can present health risks – especially for older people.


As we age, our body becomes less efficient at regulating our temperature, and this can be exacerbated by some types of medication. Some individuals are at greater risk, for example people living with dementia, heart problems (because the heart must work harder to pump extra blood to help cool your body down) or reduced mobility (which could make some tasks such as opening and closing windows or getting a drink of water more difficult).

By taking a few sensible precautions ourselves, and checking in with the older people you know, we can make sure everyone is able to make the best of the warmer weather.

Top tips for staying cool in a heatwave

  1. Stay cool inside during the hottest time of the day from late morning to mid-afternoon. If you do go out use sunscreen of factor 15 or above, wear a hat and stay in the shade if you can. Keep your house cool by keeping curtains and blinds closed in rooms that catch the sun.
  2. Limit strenuous activities like housework and gardening – most chores will keep until its cooler.
  3. Drink lots of fluid, whether you are at home or out and about. Limit caffeine and avoid alcohol as they increase the risk of dehydration.
  4. Watch what you eat:
  • Try to have more cold foods such as salads and fruits as they contain a lot of water
  • Keep chilled food cold, bacteria grow quickly in warm weather
  • Keep hot food hot, particularly make sure barbequed food is cooked right through
  1. Dress for the sun, light-coloured, loose cotton clothing can help you stay cool in the heat. Let your feet breathe too, wear comfortable sandals which support your feet
  2. Cool off with cold water, a cool bath, shower or splash of water on your face can help you cool down. .
  3. Check for weather forecasts and temperature warnings on TV, radio and online at www.metoffice.gov.uk  

Helping each other in the heat

We would also encourage everyone to check in on older neighbours, friends and family to check that they are doing ok and ask if they need anything. Doing a quick run to the shops to pick up some sunscreen or helping to open/close a window to let some fresh air in can make the world of difference to someone’s comfort and wellbeing.


For more tips download our sisters charity Age UK’s publication on ‘Keeping Cool in a heatwave‘ or call the Age Scotland helpling for free on 0800 12 44 222. 

Free call blocking device to protect older people against scammers

This month (June) is Scams Awareness Month – a yearly campaign led by Citizen’s Advice Bureau to educate people about the current scams including tips on how to spot fraud. CAB’s latest study shows that half of all Scots who are targeted by scams are over the age of 65 and of those affected, 61% were scammed via their landline.

Laura Jamieson from Trading Standards Scotland highlights new free call blocking device available to Scots aged 50 years and older that can help them limit nuisance calls.

Trading Standards Scotland (TSS) obtained funding from the Scottish Government for the provision of call blocking devices, which are allocated to older and vulnerable people in Scotland.

Nuisance calls, and more specifically scam calls, can greatly increase the risk of financial harm. Scam calls, offering lucrative returns on investments including fine wine and precious jewels, are designed to dupe consumers into parting with large sums of cash. Call blocking technology can prevent these getting through in the first place.

In addition, doorstep criminals are beginning to move into cold calling potential victims prior to turning up on their doorstep. Call blocking technology can help prevent the initial call getting through in the first place, preventing a later visit at the door where in some cases, victims have lost thousands of pounds.  This all helps to reduce fear of crime and the fear that someone is watching their home, which can be compounded if a cold call is indeed followed up with a visit.

With all of the above in mind, the technology can also reduce the need for affected individuals to move into residential care. Pressure to do so can stem from family members simply being too worried that the individual is no longer able to look after themselves, either as a result of being scammed or as they have experienced too many accidents.

The findings from the TSS call blocking project, which concluded in August 2015 demonstrated that on average older and vulnerable people in Scotland receive 60 nuisance and scam calls per month. This is around 58% of all the calls they receive. During the course of the study, 95% of the nuisance calls were blocked using the device, which is easy to install.

The call blocking device undeniably has a benefit to the well-being of vulnerable residents and their carers. People involved in the study, their families and their professional carers reported the benefits of having the device included:

  • people are able to live independently for longer;
  • the risk of financial harm was significantly reduced;
  • the risk of trips, falls and distraction accidents were reduced;
  • anxiety and stress was minimised for the study participants as well as their families and carers;
  • those living alone felt safer and more in control.

If you or someone you know would benefit from having a call blocker installed, contact Laura Jamieson on laura@cosla.gov.uk

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Being aware of Scams

June 2018 is Scams Awareness Month – an annual opportunity to raise awareness of and tackle these cruel crimes. We hear from Emily Liddle, Campaigns Officer at Citizens Advice Scotland about what to look out for.


Spam emails, cold callers and suspicious activity alerts from your bank; unfortunately, scams and fraud seem to have become a part of our daily lives.

We want to reduce the risk and impact of scams by raising awareness and encouraging people to take action – recognising, reporting and talking about the issues.

Although anyone can be victim to a scam, there are certain groups in society that are more frequently targeted by scammers. Whether this is a young person being targeted via a social media pop-up tying them into a subscription trap or an older person who receives an unexpected visit on their doorstep from a trusted provider without credentials.

Scams aren’t just a minor inconvenience to people. Aside from financial loss, they can cause distress, misery and even if a scam has been avoided, it can lead to widespread loss of confidence.

Reporting a Crime

Underreporting and stigma continue to be barriers in scams and fraud. There are so many types of scams, with new scam tactics consistently emerging and tricking consumers; as well as scams that we don’t know about which makes it very difficult to help, prevent and support those who have fallen victim.

Whilst scammers are becoming increasingly more sophisticated, groups of people continue to believe they would never fall victim, feeling they could easily spot a scam, or know how to act. It is this sense of confidence that scammers target and makes people vulnerable.

 

What should you look out for?

  • Beware of offers that use persuasive language to sell you a ‘once in a lifetime’ deal.
  • Be cautious providing bank details and personal information over the phone, especially if the caller has called to speak to you from an unknown number.
  • Always ask cold callers on your doorstep to provide credentials, don’t be afraid to check ID thoroughly. Never be afraid to say ‘no thank you’ and close the door.
  • Be wary of emails asking you to provide personal information or to login to an online site.
  • Look out for deals you click online that take you to separate website, is this site secure? Look for a small padlock symbol next to the address bar – this indicates the site is secure.

What should you do if you have been a scams target?

If you think you have been a victim of a scam or suspected scam, don’t be embarrassed. A scam could happen to anyone.

  • Get advice: from your local Citizens Advice Bureau or call Citizens Advice Consumer Service on 03454 04 05 06 who can pass details on to Trading Standards.
  • Report: always report scams or suspected scams to Police Scotland on 101
  • Tell: friends, neighbours and relatives of any scams you become aware of
  • Go online: for advice on spotting, reporting and protecting yourself against scams: visit citizensadvice.org.uk/scotland/sam2018/

• • 75 is the average age of reported scams victims• Those over-70 have the highest reported detriment from a number of different types of scams • A third of all victims (1)

Scams Awareness Month is a campaign run by Citizens Advice Scotland in partnership with a number of partner consumer organisations such as Trading Standards Scotland, Citizens Advice, Advertising Standards Agency and Government.

Let’s focus on older veterans’ mental health

To mark mental health awareness week The Age Scotland Veterans’ Project highlights the mental health needs of older veterans.


First, a myth to bust.  It’s not common for military veterans to have combat-related Post Traumatic Stress Disorder.  Yes, it happens, and can be debilitating for those living with it.  Yet according to Scotland’s Veterans’ Commissioner ‘the vast majority of those leaving the military do so without severe mental health problems and cope well with the transition to civilian life.’

 

So, no need for concern?  Wrong.  There are almost a quarter of a million veterans in Scotland who have their share of mental health problems common in the wider population, including depression, general anxiety or stress related disorders.  Almost half of those veterans are aged 75 or older, and so are at more risk of experiencing loneliness and isolation as a result of the big life changes ageing can bring.

While mental health awareness is increasing in the military, older veterans will have left service at a time when understanding and support was much more limited.  The Veterans’ Commissioner has also highlighted how the ‘military is historically associated with a culture of heavy drinking’ and that, while much has been done within the military to shift behaviours, ‘alcohol misuse is still significantly higher than amongst the general population.’  And then there is the pride, stoicism and self-reliance instilled by military life: qualities that are advantageous while in service, but potentially disadvantageous when it comes to admitting vulnerability and seeking help in civilian life.

The good news is that there is a wide range of help and support to enable older veterans enjoy the best possible mental health and wellbeing, including Combat Stress and Veterans First Point.  Comradeship, the strong bonds forged in military service, can also support mental wellbeing among veterans.  Many of our partners in Unforgotten Forces make huge contributions to enabling isolated older veterans to enjoy comradeship, including Legion Scotland, Luminate, Poppyscotland, Music in Hospitals & Care, Erskine and Fares4Free.

Older veterans who have mental health problems arising from, or made worse by, their service, may be eligible for compensation from the Ministry of Defence.  Under the War Pension scheme, which applies to conditions related to service before 2005, there is no time limit for claims.  For such conditions veterans are also entitled to priority healthcare, meaning that they should be prioritised over to other patients with the same level of clinical need.  The Armed Services Advice Project can give advice where that may not have been the case.

Pre-order your free copy of The Veterans’ Guide to Later Life in Scotland call 0800 12 44 222 or email publications@agescotland.org.uk.

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Haud the bus!

Age Scotland’s Policy Engagement and Campaigns Officer, Simon Ritchie, is working with Transport Scotland to gather the views of older people on all things transport. This research is taking place via a series of Age Scotland Network Meetings right across Scotland in two phases – Spring and Autumn 2018.  Transport Scotland is reviewing the National Transport Strategy, first published in 2006, to ensure it meets the needs of society now and for the next twenty years.  

18342285_1440445112689121_8800983467175109032_nOn Saturday 24th March I travelled across the country to Helensburgh on the Eastern shore of the sparkling Gare Loch. I was on my way to a meeting of Grey Matters, a local Age Scotland Member group for older people which works to connect them with their community and ensure they have an enjoyable and fulfilling life. I was joined by my Community Development Team colleague, Charlie Murphy, as well as Daniel Lafferty and Jonathan Inglis from Transport Scotland.  They wanted to hear from the group members about their experiences and perspectives on public transport – feedback which will directly shape the revised National Transport Strategy for the next twenty years.

Scotland’s original National Transport Strategy was published in 2006. It had five main objectives:

  1. To promote economic growth
  2. To promise social inclusion
  3. To protect the environment and improve health
  4. Make journeys safer
  5. Improve integration in timetables and ticketing.

These objectives were to lead to three strategic outcomes: 1) improved journey times and connections, 2) reduced emissions and 3) improved quality, accessibility and affordability of public transport.

While its objectives remain every bit as relevant today as they were in 2006, it’s fair to say the world has changed considerably in twelve years, not least in terms of technology, and Scottish Ministers have decided that the time to shape a new National Transport Strategy is now.

Since 2016, Transport Scotland have been working with stakeholders to produce a loose framework for a revised NTS, or “NTS2” as it is referred to. 2018 will be the year that flesh is put onto the bones and that’s where our Age Scotland Network Meetings come in – we will be facilitating these presentations and collecting feedback from 18 Network Meetings right across Scotland this Spring and Autumn.

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Helensburgh was the first of these meetings. Daniel and Jonny kicked the meeting off with a presentation in which they gave an overview of Scotland’s transport system over the past 60 years. This helped to contextualise our current transport system and also showed how rapidly things can change.

Up next were questions for discussion. Group members were asked to share and discuss their views on questions such as “Why do we think transport is a vital issue for older people?” and “what do older people need from our transport system over the next 20 years? 

There was no shortage of constructive opinions and suggestions from the floor. Matters which were discussed included stop-skipping on our railways, limited evening bus service provision, dangerous accelerating and braking on buses, connections to hospitals and disabled access on trains and buses.

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Age Scotland is grateful to Transport Scotland for working with us to ensure that the voices of older people are listened to in shaping NTS2. We are also grateful to our Member Groups for allowing us the time in their meetings to discuss NTS2. Our first Meeting on 24th of March was a resounding success and we hope for a great turnout and engagement at forthcoming meetings around the country.

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Working with Transport Scotland and most importantly of all, the older people in our Member Groups, we at Age Scotland are looking forward to playing our part in Scotland’s National Transport Strategy is the best it possibly can be for people of all ages – including older people who deserve an enjoyable, mobile and well-connected later life.


For more information please contact Simon Ritchie – Policy Engagement & Campaigns Officer at Age Scotland on 0131 668 8047 or email communications@agescotland.org.uk

 

Hearing Forces: a new service for Scotland’s Veterans

Action on Hearing Loss Scotland’s new Scotland wide Hearing Forces service is part of the Unforgotten Forces consortium, which offers advice and support to veterans aged 65 or over, their families and carers with hearing loss or tinnitus.


Hearing loss is a common health issue in the armed forces. Many veterans have been exposed to loud noise from gun fire, engines and other machinery, and explosives. The 2014 ‘Lost Voices’ report, collated by the Royal British Legion with support from Action on Hearing Loss, found that veterans under the age of 75 are around three and a half times more likely to experience hearing loss than the general population.

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Veterans William Smith and Elizabeth Mitchell 

Through the Hearing Forces service, we can offer a service regardless of where veterans are in their hearing loss journey. This can include:

• Hearing checks and screening
• hearing aid maintenance and support on using your aids
• advice on useful equipment to improve every day life (e.g. amplified
• telephones, personal listeners)
• support both before and after hearing aids have been fitted.

We are currently delivering the service in a variety of settings across Scotland, (in particular with Unforgotten Forces partner’s venues) including Scottish War Blinded centres, Erskine, Poppy Scotland welfare centres, British Legions, ex service clubs and many more! We can also visit veterans in their own homes if they struggle to get out or we can see them at a local location convenient to them.

We are also currently recruiting for volunteers to help us deliver the service, across the whole of the country – if this is something of interest to you, please don’t hesitate to get in touch!

To contact us, to make a referral or if you would like us to visit your group or venue, get in touch using the dteails below:

Tel: 07388 227407
Email: hearing.forces@hearingloss.org.uk

Tackling isolation among older veterans

Loneliness and isolation can affect older people generally, but there can be additional challenges tackling it for veterans.  Often they miss social contact with other veterans, who understand their experiences, and with whom they can enjoy the bond of military comradeship.  Doug Anthoney from the Age Scotland Veterans’ Project visited a project in Motherwell that offers veterans just that.


A cold Friday morning and my taxi awaits by Glasgow Queen Street Station.  “Get in,” says the driver, “I got you a coffee.” If that doesn’t sound like an ordinary taxi, that’s because it isn’t.  David Gibson is both co-ordinator and a driver for Fares4Free: a charity that arranges taxis for veterans who are isolated and unable to get to important services, and one of Age Scotland’s partners in the Unforgotten Forces consortium.  Today we’re off to the Veterans’ Café at Kings Church in Motherwell: VC@KC for short.

On the way we pick up Rosie, a nurse who supports veterans with health issues to attend the café for their first few weeks.  Today she’s off-duty however, and going because she’s a veteran herself.  We also collect a veteran who has been isolated and is going to the café for the first time.  As we drive it becomes clear that David’s service goes far beyond transport: he is a listening ear, information source and problem solver for veterans.  “Sometimes veterans wont’ share their problems for a long time,” he says.  “It’s only after you’ve been driving them for months, even years, that you’ll have built up the trust for them to tell you.”

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More than just transport; David offers a transport: listening ear, is a source of helpful information and a problem solver for veterans.

We arrive at the Café, and it’s buzzing.  There are over 40 veterans; some young, but most older.  I talk to one who did national service.  “I feel a bit guilty, not really a veteran like the others,” he says.  Julie Muir, who co-founded the café in 2015, says this is not uncommon.  “We had a man here who had served in military air traffic control; and he didn’t feel entitled.  We persuaded him that of course he was a veteran, and helped him get his service medal.  He and his family were so chuffed.”

Julie and her husband Scott left military service in 2002, but found resettlement hard and support structures inadequate.  “We thought, if we struggled with no debt, no kids, and no health problems, then how much harder will it be for veterans who face such problems.”

The café had a slow start.  “Initially there were more volunteers than veterans,” says Julie.  Attendance really picked up when they learned about veterans’ housing that was being built.  “We got a list of the houses and popped round with hampers for the veterans.  Now we have around 20 regulars, and there are about ten for whom it’s the only thing they go to.”

So why does it work? “We’ve learned that a military-style environment is the last thing you need,” says Julie.  “Some served for a few days, some for 22 years.  No one gets treated any differently, and all feel they belong.  We don’t make distinctions between the services.  Everyone looks out for each other, and there are no cliques.”  It also helps that it’s a café. “For some of the guys, they really don’t want to go near a bar!”

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“No one gets treated any differently, and all feel they belong.  We don’t make distinctions between the services.  Everyone looks out for each other, and there are no cliques.”

The café is a hub for veterans’ services, including Unforgotten Forces partners such as the Armed Services Advice Project and Defence Medical Welfare Service.  It’s also about helping veterans’ families, including in some instances respite time for veterans’ carers.  “We’ve got new funding and plans to expand,” says Julie.  We want to offer more activities such as gardening and cooking.  Many of our veterans feel they’ve got a lot, now they would like to give back.”


To find out what the Veterans’ Project can do for older veterans, and for clubs, groups and services that would like to work with them, visit www.agescotland.org.uk/veterans.

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