Rachel is an adviser with the Age Scotland helpline. She recently had a caller who lives on her own in a private rental property and is of state pension age. The caller was finding money quite tight and spoke to Rachel about getting a benefits check. Rachel identified £90 a week in housing benefits that the caller wasn’t aware that she could claim. The caller was also able to get the entitlement backdated and so will receive a lump sum to help her. That extra money will make a real difference to her quality of life.
Navigating entitlements and helping callers access them is just one of the ways that our team can support older people, their families and carers. The Age Scotland Helpline is the flagship advice service for Scotland’s older people to help with any challenges they may face.
Our Community Connecting service is also based within the helpline. Volunteers work to combat loneliness and isolation by supporting older people to explore interests and take up new hobbies. Through regular calls of support and encouragement and by doing research into what is available, our volunteers help older people to get involved in lunch clubs and social activities in their local area. There is no typical caller. It could be someone who has recently retired and wants to pick up a new hobby. Or it could be someone who has been socially isolated for months and is ready to take that first step and meet new people in their area.
One caller who got in touch said that her life had been turned upside down by the death of her husband. She felt incredibly isolated. She had never contacted a helpline before but was looking for any kind of support she could find. Through regular calls our volunteer was able to get to know the caller’s interests and encourage her to try a local club. The caller went on to sign up for a befriending service as well as an I.T. class to help her develop skills online.
Later life can bring many challenges but it also brings opportunities. If you or someone you know could benefit from the support offered by our helpline or community connecting teams, please get in touch on 0800 12 44 222. It’s free to call and open Monday to Friday 9am to 5pm.
We’re here to help.