Protecting those with dementia from scams

Today, 15th June, is World Elder Abuse Day – a day which aims to focus global attention on the problem of physical, emotional, and financial abuse of older generations. The 2017 theme underscores the importance of preventing financial exploitation.

In his guest blog Paul Holland, Principal Prevention Officer with East Renfrewshire Council talks about an upcoming project to develop a preventative approach to protect people with dementia from financial exploitation.


On World Elder Abuse Day it is important to recognise tackling scams and protecting older people from financial harm as a big part of promoting a good later life for all. This is something I am very much aware of in my role in The Prevention Team for East Renfrewshire Council.  I have seen the terrible consequences of older people being the victims of scams, but I’ve also seen the benefits to older people of taking relatively simple measures to protect them from nuisance calls and scammers.

Seeing the benefits to older people of protecting them from scammers made me determined to ensure that more is done throughout Scotland to protect vulnerable people from financial abuse. That’s why I am delighted to be the Co-Ordinator of a new project funded by the Life Changes Trust to work in collaboration with Angus and South Ayrshire Council, to develop a preventative approach to protect people with dementia from financial exploitation. We are also looking forward to working with Age Scotland’s Early Stage Dementia Project to ensure the Charity’s member groups have more information about our work, as it will benefit very many older people and not only people with dementia.

People living with dementia are at great risk of falling prey to scammers and carers are often very worried about how to prevent their relative becoming a victim of a scam, particularly in the early stages of dementia when a person still has capacity but may not always have sufficient understanding to exercise good judgement.

The aim of this project is to offer people with dementia an individualised, person-centred package to safeguard them from financial exploitation, on the doorstep, by telephone, by mail or online.

Each local authority area will bring together local and national organisations to develop and deliver a package of preventive measures, including practical solutions and various types of useful technology, for example, call blockers. Call blockers screen incoming phone calls and either block any unknown or unauthorised numbers or transfer them to a nominated family member or guardian.

It’s vital that all adults know about what can be done to protect themselves from scams, particularly older adults, as unfortunately it is often older people who are targeted, and scammers are becoming increasing sophisticated. You can find out more about our activity to stop scams on our website. This provides advice if you are worried that you, a friend or a relative may be vulnerable to scams; tired of cold callers at the door and on the phone; looking to hire reputable traders; or want to know how to keep safe and secure in the home and online.

Over the course of our project we are also looking forward to developing more advice and information for the Charity’s member groups. Working together there is a lot we can do to stop the scammers and ensure that there are fewer victims of financial abuse.

If you have been a victim of a scam or want advice about a suspicious contact telephone Citizens Advice Consumer Service on 03454 040506.  If in doubt check it out!