Community connecting: tackling social isolation head on

Age Scotland has managed a helpline for many years providing information and advice across a wide spectrum of topics. Last year we were lucky enough to be given funding by the Scottish Government to kick-start a Scotland wide, phone based community connecting service.


The helpline often receives calls from older people feeling isolated or lonely and the community connecting service aims to tackle this head on. Callers can be referred to the service – which just involves them leaving a few details with an adviser. They are then contacted by one of the community connecting volunteers for a longer chat, to find about their interests, what sort of opportunity they might be looking for and any barriers that they might have to getting out and about (for example any mobility issues or difficulties accessing public transport). The volunteer can then get stuck into finding out what is available in the caller’s local area. We’ve been asked to help find all sorts of different opportunities from Men’s Sheds to IT classes, exercise to befriending. In many local authority areas there are specific community connecting projects delivered either by phone or face to face and where this is helpful for the person we will suggest they contact them for local expert knowledge.comcon.png

The Age Scotland helpline is very fortunate to have a team of exceptional and dedicated volunteers and several of them are involved in this new service with new volunteers being recruited to join them. One of our volunteers, Janice explains more about what she does:

“As a volunteer, I have been involved with Age Scotland’s community connecting service since it started a few months ago and am thoroughly enjoying being part of it.  The people I speak to have, for one reason or another, found themselves cut off from the community they live in and are unsure about how to make the first move to become more involved and less isolated.

After having an initial chat about the sorts of things they’re looking for, I try to find some local groups or organisations they might enjoy being part of. (My knowledge of the geography of Scotland is growing by the week!)

As I have been finding out, there is a lot going on out there.  The difficulty for the people who contact us is knowing where to look and, at times, having the confidence to take that first step.  That’s where we step in.  After giving each client some pointers, or even passing on their details to a chosen group, we follow up by making regular calls every 2 or 3 weeks for a couple of months to see how things are progressing, or as one client said, ‘to keep me on track’.

A relationship starts to build between you and the client and it is hugely satisfying when you know that you have got to the point where you can cut your ties because they are on their way. They have reconnected!”

We’ve had some lovely feedback from users about how useful the service has been to them and complementing our volunteers:

‘He’s been absolutely lovely…and I’ve found it helpful talking to him’.

This makes us even more keen to make sure that we can continue growing the service and helping even more people.

To allow this to happen we’ll need even more volunteers – that’s where you might come in!

If you think that you’d like to help people get back out and about in their community please get in touch with our team on 0333 32 32 400 or volunteering@agescotland.org.uk. You can also find out about all of the other ways you can get involved as a volunteer on the Age Scotland website.

 

 

 

No one should have no one at Christmas

On the 5th of December, Age Scotland launched their ‘No one should have no one at Christmas’ campaign to raise awareness of loneliness and social isolation among older people over the Christmas period and beyond.


Loneliness is a problem all year round but nearly 65,000 older people in Scotland say they feel lonelier at Christmas. Cold weather in winter months can prevent some older people from getting out to socialise and the emphasis society places on spending time with family and friends at this time of year can intensify the feeling of having no one.

So what can we do about it?

As part of our campaign ‘no one should have no one at Christmas’ we are encouraging everyone to think about what they can do to address and prevent loneliness in their local community. It can be anything from checking in on an older neighbour to see if they would like a cup of tea and a chat to volunteering with a local group or charity that supports older people.

First Minister Nicola Sturgeon helped kick off our campaign, joining us for an intergenerational Christmas tea party at Port of Leith Housing Association. The tea party was the culmination of a project organised by the Pilmeny Development Project where young and older people have been learning about each other’s lives and taking part in social activities together.

The First Minister joined pupils from Drummond Community High school and tenants from the housing association to play pass the parcel, take part in a Christmas quiz, and chat over some mince pies.

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First Minister Nicola Sturgeon MSP said: “Dealing with loneliness and isolation can be incredibly difficult, but at this time of year it’s especially heart-breaking to see that so many older Scots will spend Christmas alone. Age Scotland’s work to ensure that ‘No one should have no one at Christmas’ is vitally important, and everyone can play a part.

“By reaching out to older people in their street or community – by taking them out, doing a good deed or simply having a chat – people can have a hugely positive impact on the wellbeing and happiness of an older person.”

The First Minister also kicked off our #EndLoneliness pledge by pledging to drop in on an older neighbour over Christmas. We are now calling on everyone to share what they will do to end loneliness in their local community.

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A great example is little Evie who made Christmas cards at nursery and asked her mum if she could give them to people who wouldn’t be getting any this year. Evie and her mum headed down to their local day care centre in Prestonpans and spent some time handing out cards and hugs and making new friends.

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Many of the individuals at the day centre do not have any family and would likely not receive a Christmas card this year and Evie’s kind gesture went a long way.

What could you do to end loneliness in your local community? Share your ideas and plans with us on social media using the hashtag #EndLoneliness


Age Scotland works to eradicate loneliness and social isolation among older people in Scotland by supporting and developing local groups and projects and running a free helpline.

To support Age Scotland’s work in local communities, please text HUGS16 £5 to 70070 now to donate £5 or visit our Just Giving page to make a secure online donation. Thank you.

5 thing you need to take to a charity ball

Friday 11th November sees the return of Age Scotland’s Silver Shindig – our glamorous charity ball. As this fantastic night approaches, we’ve pulled together five things you need when heading to a charity ball.


  1. Your glad rags

As the name suggests, a charity ball is a bit more glamourous than your average fundraising event – not a running shoe in sight! Arriving at the Hub on Edinburgh’s Royal Mile you will walk the silver carpet – yes silver – to have your photo taken before heading in to a Champagne Reception in the Grand Ballroom Foyer. So brush off that kilt, look out that little black dress and get ready to make your grand entrance.

  1. Your appetite

A glamourous charity ball requires an equally impressive menu. After a short introduction to Age Scotland’s work, out comes the first of three courses, along with selected wines. We won’t spoil the surprise by telling you the whole menu but you best bring you appetite, you won’t want to miss out.

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  1. Your Christmas list

One of the most exciting features of a charity ball is the charity auction. Here you will find one off experiences and gifts, things you literally cannot buy anywhere else. This year we have some incredible things on offer, from a Velodrome Experience with a GB Gold Medallist at the London Olympic Velodrome to a Pickering’s Gin Tour for 6 with a Limited Edition hand-signed collector’s bottle. Find something unique for a special someone this Christmas or perhaps just treat yourself!

  1. Your dancing shoes

What would a charity ball be without dancing? We have the superb ‘Corra’ joining us to put on a selection of music alongside a wonderful Scottish ceilidh that will have you dancing into the wee hours. Their name literally means rare or extraordinary and once you’ve seen them live we think you’ll know why! Not a dancer? Not a problem! Just sit back and take in the atmosphere of some traditional Scottish music with a twist!

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  1. A smug smile

This one may well be the most important. You can feel good about attending our charity ball because through attending this glamourous evening you are supporting Age Scotland’s work with older people and fighting loneliness. And all while having a ball! Well done you.


For more information about Age Scotland events, just visit our website or contact our Fundraising team directly on 0333 32 32 400 or by email at fundraising@agescotland.org.uk 

‘TeaSet’ – highlighting loneliness at the Edinburgh Festival

There are many ways to raise awareness on the effects of loneliness and isolation. Will Searle from Age Scotland’s Communications Team recently attended a play called ‘TeaSet’ in the Edinburgh Festival that aims to highlight social isolation among older people.


One of my favourite things about the Fringe is finding wee shows that have managed to cut past the hype of the huge behemoths everyone’s heard of and grabbed your attention. The team from Teaset did so by getting in touch with us at Age Scotland to see if we were interested in coming along to see their play. Simple and very effective!teaset

The play is a one-woman show performed superbly by Amy Malloy.  It tackles the incredibly difficult issues of loss, violence against older people and the heated debate of dying with dignity.  Using the medium of intergenerational interaction, Amy tells us how she came to meet Mrs A, an older lady, who is living in her daughter’s house.  Amy’s character, we never learn her name, is charged by Mrs A’s daughter to look after her whilst they go on holiday to the Carribean.

The story beautifully intersperses humour with the raw grief of loss that Amy and Mrs A have both experienced.  With the intimate setting of the venue, Pleasance That, you experience the emotion that Amy expresses so viscerally, whether as her own character or when she is voicing Mrs A.  You can feel the pressure as her eyes begin to well up and you really do forget that you’re in a show and not sitting opposite someone who is reliving a harrowing moment.

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As a member of the Age Scotland Communications Team, I’m regularly faced with the job of being one of charity’s press team and answering the press phone.  Journalists will call us for comment on the latest court case or issue that affects older people.  I’m reminded on a far too regular basis of the violence that is unfortunately targeted at older people.  This play tackles the difficult aftermath of how that can affect an older person but also someone of Amy’s age.  It highlights the importance of building safe communities for everyone but also how we deal with the effects.  Violence, when it happens to anyone, is something that needs to be managed in a sympathetic and supportive way to ensure that you can move on from that point and stop it from consuming your whole person.teaset2

I had a coffee with Amy along with the director and producer after the show and chatted to them about their experience of the show.  The show had a very personal element to Amy as her own Grandmother passed away last year.  It was heart-warming that the Teaset team were really concerned about the isolation facing older people and how they could use the show as a catalyst to spur people into action to make a difference.  As such, they will be promoting Silver Line Friends in their programme, a volunteer opportunity with Silver Line Scotland.  By donating just an hour a week you can transform the life of someone who feels they have no one to speak to.  It seems such a simple concept but it really does make a life-changing difference.

I would very much urge you to go and see Teaset, it’s on at 2pm, Pleasance That, 6-23 and 29-31 August.  And once you’ve done that, take the time to contact an older relative or friend.  Be it a parent, a grandparent, aunt, great uncle or an old acquaintance, in doing so, you may just make the difference in their lives.